About the FOOD & WINE Wine Club

Shipping

Returns & Cancellations


ABOUT THE FOOD & WINE WINE CLUB

Q. HOW DOES THE WINE CLUB WORK?

A. Our Wine Club is the best and easiest way to learn about wine from various countries found all over the world. We'll send you 6 bottles of wine in each shipment, 4 red, 2 white, at your desired frequency: every month, every 2 months or every 3 months. We offer two club levels: Adventurer for $90/per shipment which features everyday drinking wines and Collector for $180/per shipment which features entertaining and cellaring wines. We'll continue to send you 6 wines at your selected frequency for as long as you like. There are no membership fees, or cancellation fees, you only pay for the wine you receive. All wines are selected by licensed retailers for sales in their state.

Q. IS THERE A FEE TO BECOME A MEMBER?

A. There is no membership fee. You are only charged for the wine you receive in each shipment. Your credit card is charged at the time of each shipment.

Q. HOW MANY BOTTLES DO I RECEIVE AND HOW OFTEN DO I RECEIVE A SHIPMENT?

A. You will receive six different wines, 4 reds and 2 whites, for each month and they will be shipped directly to you. You can choose to receive wine monthly, every other month or quarterly.

Q. HOW DO I KNOW WHAT WINES I’M GETTING? CAN I ONLY RECEIVE RED OR WHITE WINES?

A. The wines vary from month to month, and become available on the website when we begin shipping for that month. We currently do not offer an all-red or all-white option, but please send our customer service team CustomerService@fwwineclub.com an email with your request, and we’ll let you know when we have additional offers.

Q. HOW ARE THE WINES CHOSEN FOR THE WINE CLUB?

A. Thousands of wines are tasted from around the globe every year, and information is provided on potential selections to the licensed retailers who make the final selections on wines that will be included in the Wine Club packages for sale in their state. Each wine is evaluated based on its balance in outstanding quality and value.

Q. WHERE ARE THE WINES FROM ORIGINALLY?

A. The majority of the wines are sourced from small, family-owned wineries from all over the world, and are not widely available at retail stores. Unlike other clubs, there are no privately labeled wines included in the Wine Club.

Q. WHAT TYPE OF PAYMENT IS ACCEPTED?

A. You can use Visa, MasterCard, American Express and Discover. We authorize the card, and your payment is made directly to the applicable licensed wine retailer.

SHIPPING

Q. WHY DO YOU NEED MY BIRTHDAY AND WHY DO I HAVE TO BE 21?

A. We need your birth date to verify you are over 21 at the time of purchase. It is the law that you must be over 21 to purchase and or take receipt of a shipment of alcohol.

Q: CAN YOU SHIP TO A POST OFFICE BOX?

A: Wine cannot be shipped to P.O. boxes. An adult 21 years or older must be present to sign for each shipment; UPS and FedEx do require proper identification. To avoid unnecessary delays and complications during transit and delivery, we suggest that you use your business address or make arrangements for a legal adult to be present at the delivery location.

Q. WHEN WILL MY SHIPMENT ARRIVE?

A. New or first club shipment orders are shipped every week; ongoing wine club shipments are sent at the beginning of each month. Depending on the state you are shipping to, the shipment can take 2-10 business days to arrive. We will send you an email the day your wine club package ships which includes a link with a tracking number to allow you to track your shipment.

Q. WHAT TYPE OF PACKAGING WILL MY WINE ARRIVE IN?

A. The wine will be shipped in unmarked corrugated cardboard boxes and use recycled pulp bottle inserts. All materials are 100% recyclable.

Q. HOW IS MY WINE SHIPPED?

A. The wine is stored and shipped via temperature control methods and when it arrives at your nearest GSO, UPS or FedEx hub, it's stored at a constant cellar temperature. For optimal delivery, we do recommend using a business address as your ship-to address. GSO, UPS and FedEx typically deliver to business addresses earlier in the day which will mean your wine will spend less time on their truck. Should there be extreme weather concerns whether it's very hot or very cold in certain parts of the country, we will hold your wine so it arrives at your door at the best temperature.

Q. MY TRACKING NUMBER DOES NOT REGISTER ON THE FEDEX/UPS WEBSITE -- WHAT DO I DO?

A. Due to state laws, we need to use different shipping partners in some states. It can take those shippers up to a week to get your shipment to your local UPS/FedEx location. While in transit to your state, your tracking number will not register on the UPS/FedEx website. Once received and registered by your local delivery company (UPS/FedEx), your package’s tracking number will register on the website.

Q: MUST I BE PRESENT TO SIGN FOR THE DELIVERY OF MY WINE?

A: To prevent minors from buying or accepting alcohol purchases, an adult 21 years or older must be present to sign for each shipment; UPS and FedEx do require proper identification. This person may be an adult besides yourself, but the person must be 21 or older with an acceptable form of ID present at time of delivery. UPS and FedEx will not deliver to adults who are visibly intoxicated at the time of delivery in accordance with federal law. To avoid unnecessary delays and complications during transit and delivery, we suggest that you use your business address or make arrangements for a legal adult to be present at the delivery location. If after several delivery attempts the shipper returns the package, you will be responsible for the initial shipping fees. Should this occur, we will contact you and you can either cancel the order and receive a refund for your order less the initial shipping fees, or pay for a second shipment.

Q. WHY ARE YOU NOT ABLE TO SHIP TO MY STATE?

A. Each state government controls how wine can be shipped into their state. We’re working tirelessly to add new states where permitted. Please give us your contact details (link to notify me pop-up) and we’ll inform you when your state becomes available.

Q. IF I LIKE A PARTICULAR WINE IN MY SHIPMENT, CAN I ORDER MORE?

A. Yes! You can order additional wine by browsing our Wine Shop or by logging into your account and viewing your order history. In your account, you can check the boxes next to the wines you would like to re-order, hit add to cart, adjust quantities in your cart and then continue through checkout. As a member you receive 10% off all purchases from the Wine Shop. All wine that is in stock is listed on the Wine Shop of our website.

Q. HOW MUCH DOES SHIPPING COST FOR SHIPMENTS IN MY WINE CLUB MEMBERSHIP?

A. Your 6-bottle Wine Club shipments have a shipping cost of $19.95.

RETURNS & CANCELLATIONS

Q. CAN I RETURN AN ORDER OF WINE?

A. Unfortunately, due to state shipping laws, we are unable to accept wine returns. Please contact customer service at 1-877-859-6106 for alternate shipping and refund options.

Q. WHAT IF MY WINE IS DAMAGED OR TASTES A LITTLE OFF?

A. Sometimes wine bottles do get damaged in transit and occasionally, a particular wine can be ‘corked’ which means the cork has failed and has spoiled the wine. Not to worry, the licensed retailer in your state offers a 100% guarantee. If you are unhappy with a particular wine for any reason they will replace your purchase or refund your money, whichever you prefer (subject to applicable laws of the retailer’s state).

Q. I'M GOING OUT OF TOWN AND WON'T BE ABLE TO RECEIVE MY SHIPMENT -- WHAT CAN I DO?

A. Give our Customer Service team a call at 1-877-859-6106 to put your wine club membership on hold or reschedule the delivery date so you can be available to receive it.

Q. WHAT IS YOUR CANCELLATION POLICY?

A. If you want to suspend or cancel your Wine Club shipments, please contact us. If your current shipment is already in progress, it cannot be halted; therefore, your members will be canceled before your next shipment. Simply call Customer Service at 1-877-859-6106 regarding the shipment already in progress.

Q. CAN I CANCEL MY MEMBERSHIP ONLINE?

A. To cancel your membership, you must call Customer Service at 1-877-859-6106 or send us an email at customerservice@fwwineclub.com.